filters
State:
Show
City:
Show
Product:
Show
Show

Vintage Tub and Bath - Don’t waist your money

I ordered a tub back in June. When I called on July 11th (that’s when they said I would have it) they said it would ship that day. I finally got a shipping confirmation on July 18th. It’s been sitting in the Chicago shopping yard since. ( over a week). When I called they said they didn’t have any drivers to deliver and could take a while. Overall: I am out a lot of money because my contractors have to reschedule.
Company wrote 0 public responses to the review from Jul 24.
1.5
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Website
#1311660
Reply to reviews
Tub and fixtures ordered. Order was not placed by sales but credit card was charged. Mistakes happen, I can deal with this. Tub and most fixtures arrive mid July. Missing the free standing Supply Lines. These aren't gonna make it here for at least 6 weeks. I have two...
Read more
Company wrote 0 public responses to the review from Jul 18, 2017.
2.8
#1075936
Reply to reviews
I ordered a tub package which was to include the faucet and drain. We were instructed to open and inspect the tub within 48 hours. We did inspect it and it was in perfect condition. Unfortunately we did not inventory all of the parts and upon installing it we found...
Read more
Company wrote 0 public responses to the review from Apr 07, 2017.
2.8
#1031170
Reply to reviews
Show

Short Review on July 04, 2016

Ordered a clawfoot tub in April and still don't have it 3 months later and they tell me it will be another month before it ships. I received the hardware two months ago but doesn't do me much good without the tub. I am very dissapointed
Company wrote 0 public responses to the review from Jul 04, 2016.
#876793
Reply to reviews
I ordered a sink and it was damaged in shipping. They promptly and quickly replaced it. Vintage Tub And Bath +1 Since that first order went so well we decided to order a full vintage clawfoot tub package with shower kit. The parts trickled in over the next month and...
Read more
Company wrote 0 public responses to the review from Feb 11, 2016.
Anonymous
Anonymous

Ok the tub arrived today and not March. The tub is very high quality and arrived undamaged. The time frame was ridiculous. I believe they need to be more in tube with inventor...

#788058
Reply to reviews
Worst customer service ever! They refused to rush shipment of a back ordered product even though it is still sitting in there warehouse. It's been delayed by over a month - they do not contact you to let you know when the product is in and absolutely refuses to rush...
Read more
Company wrote 0 public responses to the review from Oct 15, 2015.
1.0
I didn't like
  • Complete disregard for their customers
#717504
Reply to reviews
Show

Other Product Review

horrible customer service. delayed shipping our items for 3 months all the while having charged us right away. no apologies and certainly not concerned that they had a very disappointed customer. never again.
Company wrote 0 public responses to the review from Aug 28, 2015.
2.3
Details
Diversity of Products or Services
Product or Service Quality
Website
#690774
Reply to reviews
Vintage Tub has deplorable customer service. Tub arrived missing a leg - we called them immediately - 5 days and numerous calls later and they have yet to agree to even initiate the process of sending the missing leg. All phone calls result in being on hold 5+ minutes...
Read more
Company wrote 0 public responses to the review from Jul 06, 2015.
1.5
#661491
Reply to reviews
I have never written a bad review. However, I would never, ever purchase from Vintage Tub and Bath again. Please beware before you consider them. I purchased some Porcelain Claw Foot tub coasters. Before ordering I called, spoke to the customer service dept and...
Read more
Company wrote 0 public responses to the review from Jun 09, 2015.
1.0
I didn't like
  • Customer service professionalism
  • Manufacturers warranty
#647961
Reply to reviews

Contact Vintage Tub and Bath

Mailing Address:
Vintage Tub & Bath
395 Oak Hill Road
Mountaintop, PA 18707
Phone:
(877) 868-1369
More
We have purchased many items for VTB and have not been disappointed with their product quality except for a farmhouse sink we purchased while renovating our kitchen this year. We bought the sink gave it a quick look at delivery to see if it looked damaged (which it...
Read more
Company wrote 0 public responses to the review from Mar 10, 2015.
2.3
Lothian, Maryland
I liked
  • Quality on most products purchased
I didn't like
  • Customer service professionalism
  • Manufacturers warranty
#606265
Reply to reviews